Stretching along the southern edge of the New Forest
Where the Solent sparkles and the cliffs of Highcliffe rise dramatically above the sea, New Milton and Highcliffe form one of Hampshire’s most desirable coastal communities. From the luxury apartments of Barton-on-Sea to the character homes along Gore Road and the retirement bungalows of Chewton Common, residents here expect heating that is as reliable as the tide. For more than 27 years Heat Firm Ltd has been the name trusted across BH25 for boiler servicing, repairs, landlord certificates and smart thermostat upgrades.
We’re Working with Gas & Plumb Bits for our Boiler service spares —
The secret behind our legendary same-day response times and fair pricing in this corner of Hampshire? the outstanding independent trade counter at 118 Gore Rd, New Milton BH25 6SJ, managed by the ever-helpful Marcus. Just minutes from both New Milton town centre and Highcliffe Castle, Gas & Plumb Bits is perfectly placed to keep Heat Firm vans stocked and your home warm.
In this feature we celebrate this brilliant local collaboration and show exactly why, when it comes to boiler care in New Milton and Highcliffe, truly local really does mean truly better.
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Why New Milton & Highcliffe Need Genuine Local Boiler Support
This stretch of coastline has its own unique heating demands:
- Salt-laden air that accelerates corrosion on flue terminals and heat exchangers
- A huge retirement and second-home population who cannot afford to be without heat or hot water
- Hard water from the chalk downs causing rapid scaling in combi boilers
- A booming holiday-let market around Barton and Highcliffe needing rapid-turnaround gas safety certificates
When your Vaillant shows an F.75 in the middle of Storm Ciarán or your Worcester is banging away on a January morning, you need an engineer who can get the exact part within minutes — not days.
That’s where Gas & Plumb Bits comes in.
Meet Gas & Plumb Bits – The Beating Heart of BH25 Heating Supplies
Walk into 118 Gore Rd, New Milton BH25 6SJ and you’re greeted by Marcus and the team who know every Heat Firm engineer by first name (and usually have the kettle on). What started as a small plumbing merchant has grown into one of the best-stocked independent boiler spares counters on the south coast, yet it has never lost its proper local feel.
Typical Heat Firm collections from Gas & Plumb Bits on any given day:
- Vaillant & Worcester diverter valves and pumps (the two most common failures in BH25)
- Baxi & Ideal PCBs — always several of each variant on the shelf
- Potterton, Glow-worm and Vokèra electrodes, fans and gas sections
- Full Hive & Google Nest range including 3rd-gen learning thermostats and receivers
- Marine-grade flue components specially suited to coastal properties
- Expansion vessels, filling loops, PRVs and auto air vents in every size
Because Gas & Plumb Bits is literally on Gore Road, our engineers can be in, out, and back on site in under 15 minutes from almost anywhere between Milford-on-Sea and Highcliffe village.
Real-Life New Milton Example – Same-Day Fix Thanks to Marcus & the Team
Last February Mrs Reynolds in Highcliffe’s Smugglers’ Lane rang at 9 a.m. with no heating or hot water — her 10-year-old Ideal Logic had an F1 fault (ignition lockout). Our engineer diagnosed failed electrodes and a tired gas valve. He radioed ahead to Marcus, who had both genuine Ideal parts waiting on the counter. Collection took 11 minutes door-to-door.
By 11:30 a.m. the boiler was firing perfectly, the system was inhibited, and Mrs Reynolds had her house back up to 21 °C before lunchtime. No second-visit charge, no overnight cold, and her holiday-let guests arriving that weekend were none the wiser.
That is the everyday reality of the Heat Firm – Gas & Plumb Bits partnership.
The Local Money Cycle – Every Part We Buy Stays in New Milton & Highcliffe
Every pound Heat Firm spends at 118 Gore Rd:
- Pays local wages to Marcus and his team
- Supports apprentices (Gas & Plumb Bits has trained two of our current young engineers)
- Gets re-spent in New Milton’s cafes, pubs and shops
- Funds sponsorship of Highcliffe Sailing Club junior section and New Milton Town FC
In 2024 we spent well over £50,000 with Gas & Plumb Bits — virtually all of it staying within a five-mile radius of the shop. That’s proper community economics in action.
We give back together too: last winter we jointly donated boilers filters and carbon-monoxide alarms to Age Concern New Milton’s “Warm & Safe” campaign, and Marcus regularly supplies fittings for Highcliffe Men in Sheds projects.
Direct Benefits for Every New Milton & Highcliffe Customer
- Lightning-fast repairs – average part run under 12 minutes
- No courier premiums = genuinely fair pricing
- 100 % genuine OEM parts protecting warranties and safety
- Same-day emergency cover across the entire BH25 area
- Landlord gas safety certificates often issued within 24 hours
Holiday-let and second-home owners especially love the speed — a failed boiler the day before a booking used to mean lost revenue. Now it means a quick call to Heat Firm and a same-day fix powered by Gas & Plumb Bits.
Future-Proofing the Coast Together
Marcus already stocks hydrogen-ready components, air-source heat-pump spares and the latest smart energy controls. When the first low-carbon developments arrive along Barton and Highcliffe seafronts, Heat Firm and Gas & Plumb Bits will have the parts on Gore Road long before the nationals.
Book Your New Milton or Highcliffe Boiler Service Today
Whether you’re in Barton-on-Sea, Highcliffe village, Ashley, Bashley or New Milton town centre, Heat Firm Ltd — proudly powered by Gas & Plumb Bits at 118 Gore Rd, New Milton BH25 6SJ — is your genuinely local, coastal-expert heating partner.
Call or message now for:
- Annual boiler servicing
- Same-day (or next-day) breakdown repairs
- Landlord & holiday-let gas safety certificates
- Hive & Nest smart thermostat installation or repair
- Powerflushing & system protection for hard-water areas
Heat Firm Ltd, Ensbury Avenue, Bournemouth, Dorset, BH10 4HG, TEL: 0800 270 7568 Website: www.heatfirm.co.uk.
Stay warm. Stay local. Stay New Milton & Highcliffe. Keeping the BH25 coastline cosy with the help of Marcus and the brilliant team at Gas & Plumb Bits.